Terms & Conditions

SECTION 1 – ONLINE STORE TERMS

This website is operated by Mohamed Hilal Group. Throughout the site, the terms “we”, “us” and “our” refer to Mohamed Hilal Group and/or the relevant legal entity operating MHG Boutique in the Kingdom of Saudi Arabia.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms and Conditions, including any additional terms, policies and notices referenced herein or made available on the website.

Our online store is operated through Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

All prices displayed on the Saudi website are in Saudi Riyals (SAR). Where applicable, prices include VAT and any applicable charges will be clearly communicated to the customer before completing the order.

We accept online payments through the payment methods made available at checkout, which may include Visa, Mastercard, Mada, Apple Pay and other supported payment methods.

Payment information is processed through secure payment service providers. We do not directly store your complete payment card details unless otherwise permitted by applicable law and the relevant payment service provider's security standards.

Where an order is fulfilled through multiple shipments, separate delivery notifications and/or transaction records may be generated where applicable.

The website and its services are intended for customers within the Kingdom of Saudi Arabia, unless otherwise expressly stated.

We comply with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Saudi E-Commerce Law and its Implementing Regulations.

SECTION 2 – GENERAL CONDITIONS

By using this website, you confirm that the information you provide to us is accurate, complete and current.

You may not use our products, website or services for any illegal or unauthorized purpose or in violation of any applicable laws and regulations in the Kingdom of Saudi Arabia.

You must not transmit any viruses, malware, harmful code or any other material that may interfere with or damage the operation or security of the website.

We reserve the right to suspend or restrict access to the website where reasonably necessary, including in cases of misuse, fraud, security risks, or violation of these Terms and Conditions, subject always to applicable law.

You may not reproduce, duplicate, copy, sell, resell, modify or exploit any part of the website, its content, products, services or intellectual property without our prior written permission, except where permitted by law.

The headings used in these Terms are for convenience only and do not affect their interpretation.

Any dispute or claim arising from or relating to the website, products or services shall be governed by the laws and regulations of the Kingdom of Saudi Arabia, subject to the mandatory rights and protections granted to consumers under applicable Saudi law.

The Kingdom of Saudi Arabia is the country of domicile for the Saudi operation of MHG Boutique.

Customers under the age of 18 must not create an account or place orders independently. Any use of the website by a minor must be under the supervision and responsibility of a parent or legal guardian.

If you make a payment through our website, the payment information you provide is transmitted securely to the applicable payment service provider.

Customers should retain their order confirmation, transaction records and copies of the applicable store policies for their records.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate, complete and up to date.

However, there may occasionally be typographical errors, technical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or delivery information.

We reserve the right to correct such errors or update information where necessary, subject to applicable Saudi laws and consumer rights.

Product information provided on the website is intended to help customers make informed purchasing decisions.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices and availability may change from time to time.

We reserve the right to modify, suspend or discontinue any part of the website or its services where reasonably necessary, subject to applicable law.

Any price displayed on the website at the time an order is successfully confirmed will apply to that order, unless the order is affected by a clear technical or pricing error that requires correction in accordance with applicable law.

We will not use this provision to limit any mandatory consumer rights provided under Saudi law.

SECTION 5 – PRODUCTS

Certain products may be available exclusively through our website and may be available in limited quantities.

We make reasonable efforts to display product images, colors, sizes, descriptions and other characteristics as accurately as possible. However, the appearance of colors may vary depending on the customer's device or screen.

Product descriptions, availability and pricing may be updated from time to time.

We reserve the right to limit quantities where reasonably necessary, including in cases of suspected resale, fraudulent activity, stock limitations or other legitimate operational reasons, subject to applicable law.

We may discontinue products or modify product specifications where necessary.

Nothing in these Terms excludes or limits any statutory consumer rights relating to product quality, conformity, safety, warranties or returns under applicable Saudi law.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to review, refuse or cancel an order where there are reasonable grounds to believe that the order is fraudulent, unauthorized, incorrectly priced due to a technical error, or otherwise violates applicable laws or these Terms.

We may limit quantities purchased per customer, household or order where reasonably necessary.

If an order is cancelled or materially changed, we will notify the customer using the contact information provided during checkout where reasonably possible.

Customers agree to provide accurate, complete and current billing, delivery and contact information.

Customers are responsible for ensuring that their delivery address, mobile number and email address are correct.

For further information regarding returns, exchanges and refunds, please refer to our Return, Exchange and Refund Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, applications or services that we do not directly operate or control.

Such tools may include payment services, delivery services, analytics tools, customer communication services and other third-party technologies.

Use of third-party services may also be subject to the terms and policies of the relevant third-party provider.

We will take reasonable steps to select appropriate service providers, but we are not responsible for matters outside our reasonable control relating to third-party services.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications or services.

These links are provided for convenience and do not necessarily imply that we endorse or control those third parties.

We are not responsible for the content, availability, security, privacy practices or policies of third-party websites.

Customers should review the applicable terms and privacy policies before using third-party services.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you voluntarily submit feedback, reviews, suggestions, ideas, photographs or other content to us, you confirm that you have the right to submit such content.

You must not submit content that is unlawful, misleading, defamatory, offensive, infringing or violates the rights or privacy of another person.

We may moderate, remove or decline to publish user-generated content that violates applicable law, these Terms, or our content standards.

Where your content is published on our website or used for marketing purposes, we will handle personal data in accordance with our Privacy Policy and applicable Saudi data protection requirements.

SECTION 10 – PERSONAL INFORMATION

The submission and processing of personal information through our website is governed by our Privacy Policy.

We process personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations, as applicable.

Our Privacy Policy explains, among other matters, the categories of personal data collected, purposes of processing, methods of collection and processing, retention, disclosure to relevant parties, data subject rights and how customers may exercise those rights.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times or availability.

We reserve the right to correct such errors and update information.

Where an error materially affects an order, we may contact the customer and take appropriate action in accordance with applicable Saudi law and consumer rights.

We will not rely on this section to deprive customers of any mandatory rights granted under Saudi law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions contained in these Terms, you are prohibited from using the website or its content:

  • For any unlawful purpose.
  • To violate applicable Saudi laws or regulations.
  • To infringe intellectual property rights.
  • To submit false, misleading or fraudulent information.
  • To impersonate another person or entity.
  • To upload or transmit viruses, malware or harmful code.
  • To interfere with the security or operation of the website.
  • To collect or misuse personal information belonging to other users.
  • To conduct unauthorized automated scraping, crawling or data extraction.
  • To engage in fraudulent transactions or payment activity.
  • For any purpose that may harm the website, our customers, employees, partners or service providers.

We reserve the right to take appropriate action where prohibited use is identified, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain the availability, security and functionality of the website. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

To the maximum extent permitted by applicable law, we shall not be responsible for losses arising from events outside our reasonable control, including failures of telecommunications networks, payment providers, delivery providers, hosting providers, internet services or other third-party services.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under the laws of the Kingdom of Saudi Arabia.

Nothing in these Terms affects mandatory statutory rights relating to defective, unsafe, non-conforming or incorrectly supplied products.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable Saudi law, you agree to be responsible for losses or claims directly arising from your unlawful use of the website, fraud, intentional misconduct, or violation of these Terms or the rights of third parties.

Nothing in this section limits any rights or remedies available to consumers under applicable Saudi law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable under applicable Saudi law, that provision shall be enforced to the maximum extent permitted by law or, where necessary, treated as severed from these Terms.

The remaining provisions shall continue to apply to the extent permitted by law.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated in accordance with applicable law.

We may suspend or restrict access to the website where reasonably necessary due to fraud, misuse, security concerns or violation of these Terms.

Any obligations or liabilities that arose before termination will continue to apply where appropriate.

Termination of access to the website does not affect any rights that a customer has already acquired under an existing order or under applicable Saudi law.

SECTION 17 – ENTIRE AGREEMENT

These Terms and the policies referenced on the website constitute the terms governing your use of the website and our services, subject to any mandatory provisions of applicable Saudi law.

If there is a conflict between these Terms and a mandatory provision of Saudi law, the mandatory provision shall prevail.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements relating to the provision of our services shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Any dispute shall be subject to the jurisdiction of the competent courts and authorities in the Kingdom of Saudi Arabia, without prejudice to any mandatory consumer rights or dispute-resolution mechanisms available under Saudi law.

SECTION 19 – CHANGES TO THESE TERMS

We may update, amend or replace these Terms from time to time to reflect changes in our services, business operations, applicable laws or regulatory requirements.

The latest version will be published on this page.

Customers are encouraged to review this page periodically for updates.

Where required by applicable law, material changes will be communicated through appropriate means.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms and Conditions should be sent to:

Mohamed Hilal Group
Email: customercare.ksa@hilal.cc
Website: MHG Boutique KSA
https://ksa.mhgboutique.com/

Saudi Arabia